The Power of Valid Expectations
I wanted to share a conversation I had this week with one of the leaders I’ve been working closely with that may just help you in your own leadership. It is a great testimony of how simple changes made by a leader can make an incredible difference to team performance…
This leader told me that she had just finished the performance reviews for her team and that, for the first time ever, she was honestly thrilled with each and every team member’s performance. She was even able to promote one of the members of her team when only a couple of years ago, she had had her doubts as to whether he was actually going to meet the challenge. I think this is an incredible result!
As we reflected on the changes she has implemented to achieve this goal, the one stand-out winner was that she has learnt to set valid expectations. In fact, two of her team members, unrelatedly and unprovoked gave her this feedback, i.e. that it was knowing exactly what was expected of them that allowed them to then use their skills to flourish.
In my experience, many leaders miss one or more of the criteria for setting valid expectations when communicating with their team and this leads to frustration, disappointment and sub-par performance. May I take this opportunity to remind you that an expectation is only valid if it is:
3. Communicated and
You can watch my four-minute video HERE where I unpack valid expectations in more detail.
Would you like to receive our Espresso Leadership videos and other useful resources?
We treat your personal data with care, view our privacy notice here.
In this video Liz explains how the right kind of trust can cause ideas to florish and innovation to come to the fore. Espresso Leadership Would you like to receive our Espresso Leadership videos and other useful resources? We treat your personal...
In this video Liz acknowledges the reality of the prolonged uncertainty we are all experiencing and offers three very helpful tips to help lead through this. Many of us had hoped to start the New Year under more positive circumstances. What started as a sprint, has...
Motivating your team during times of uncertainty is one thing, but how do you as a leader stay motivated yourself? In this video Liz summarises one useful tip to help leaders. Espresso Leadership Would you like to receive our Espresso Leadership videos and other...